Handling Cancellations - Revision history

Admin at 11:32, 10 April 2024

2024-04-10T11:32:11Z

← Older revision		Revision as of 11:32, 10 April 2024
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	[[File:cancel-class.PNG\|400px\|center]]		[[File:cancel-class.PNG\|400px\|center]]

	~~=== Canceling vs Deleting a Class ===~~
	If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	=== What happens when I cancel a class in Taramala? ===		=== What happens when I cancel a class in Taramala? ===
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	The student schedule will now show the class as being cancelled.		The student schedule will now show the class as being cancelled.
	[[File:class-cancel-schedule.PNG\|600px\|center]]		[[File:class-cancel-schedule.PNG\|600px\|center]]

			=== Canceling vs Deleting a Class ===
			If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.		Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.

Admin: /* What happens when I cancel a class in Taramala? */

2024-04-10T11:29:34Z

What happens when I cancel a class in Taramala?

← Older revision		Revision as of 11:29, 10 April 2024
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	The student schedule will now show the class as being cancelled.		The student schedule will now show the class as being cancelled.
	[[File:class-cancel-schedule.PNG\|600px\|center]]		[[File:class-cancel-schedule.PNG\|600px\|center]]

			Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.

	=== How are refunds handled ===		=== How are refunds handled ===

Admin at 01:37, 25 January 2024

2024-01-25T01:37:43Z

← Older revision		Revision as of 01:37, 25 January 2024
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	[[File:cancel-class.PNG\|400px\|center]]		[[File:cancel-class.PNG\|400px\|center]]

			=== Canceling vs Deleting a Class ===
			If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	=== What happens when I cancel a class in Taramala? ===		=== What happens when I cancel a class in Taramala? ===

Admin: /* How are refunds handled */

2023-08-13T18:38:18Z

How are refunds handled

← Older revision		Revision as of 18:38, 13 August 2023
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	* Subscriptions: the class is removed from the subscription,		* Subscriptions: the class is removed from the subscription,
	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event or Classes with [[Custom Pricing]]: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

	=== How to setup a cancellation window ===		=== How to setup a cancellation window ===

Admin at 15:04, 4 January 2023

2023-01-04T15:04:41Z

← Older revision		Revision as of 15:04, 4 January 2023
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	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

			=== How to setup a cancellation window ===
			To set how soon before a class a student can cancel a class through the student schedule. Go to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule.


			[[File:set-cancellation-window.PNG\|400px\|Set cancellation window\|center]]

Admin: /* How are refunds handled */

2022-11-22T13:10:34Z

How are refunds handled

← Older revision		Revision as of 13:10, 22 November 2022
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	Refunds are handled differently depending on how the class was purchased.		Refunds are handled differently depending on how the class was purchased.
	* Punchcards: the class is removed from the punch card,		* Punchcards: the class is removed from the punch card,
	* Subscriptions: ~~nothing~~ is ~~done~~,		* Subscriptions: the class is removed from the subscription,
	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

Admin at 13:09, 22 November 2022

2022-11-22T13:09:27Z

← Older revision		Revision as of 13:09, 22 November 2022
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			= All about Class Cancellations =

	=== Canceling Classes ===		=== Canceling Classes ===

Admin at 01:08, 22 November 2022

2022-11-22T01:08:03Z

← Older revision		Revision as of 01:08, 22 November 2022
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	== ~~Handling Cancellations~~ ==
			=== Canceling Classes ===
	To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.		To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.

Admin: Created page with "== Handling Cancellations == To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there...."

2022-11-10T02:13:09Z

Created page with "== Handling Cancellations == To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there...."

New page

== Handling Cancellations ==
To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.

[[File:cancel-class.PNG|400px|center]]

=== What happens when I cancel a class in Taramala? ===
When a class is cancelled in Taramala, an email is sent out to all students that were registered for that class. The text of that email is customizable under the 'Settings/Email' tab.

Attendance will for that class will be removed. See below for how reimbursements are handled.

The student schedule will now show the class as being cancelled.
[[File:class-cancel-schedule.PNG|600px|center]]

=== How are refunds handled ===
Refunds are handled differently depending on how the class was purchased.
* Punchcards: the class is removed from the punch card,
* Subscriptions: nothing is done,
* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds|handled in Square]].