Handling Cancellations - Revision history

Admin at 18:50, 15 August 2026

2026-08-15T18:50:03Z

← Older revision		Revision as of 18:50, 15 August 2026
Line 2:		Line 2:

	=== Canceling Classes ===		=== Canceling Classes ===
	To cancel a future class, go ~~the~~ the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.		To cancel a future class, go to the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.

	[[File:cancel-class.PNG\|400px\|center]]		[[File:cancel-class.PNG\|400px\|center]]
Line 9:		Line 9:
	When a class is cancelled in Taramala, an email is sent out to all students that were registered for that class. The text of that email is customizable under the 'Settings/Email' tab.		When a class is cancelled in Taramala, an email is sent out to all students that were registered for that class. The text of that email is customizable under the 'Settings/Email' tab.

	Attendance ~~will~~ for that class will be removed. See below for how reimbursements are handled.		Attendance for that class will be removed. See below for how reimbursements are handled.

	The student schedule will now show the class as being cancelled.		The student schedule will now show the class as being cancelled.
Line 27:		Line 27:

	=== How to setup a cancellation window ===		=== How to setup a cancellation window ===
	To set how soon before a class a student can cancel ~~a class~~ through the student schedule~~. Go~~ to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule, unless a class or event has its own override set (see below).		To set how soon before a class starts a student can cancel through the student schedule, go to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule, unless a class or event has its own override set (see below).

	[[File:set-cancellation-window.PNG\|400px\|Set cancellation window\|center]]		[[File:set-cancellation-window.PNG\|400px\|Set cancellation window\|center]]

Admin at 18:45, 15 August 2026

2026-08-15T18:45:23Z

← Older revision		Revision as of 18:45, 15 August 2026
Line 27:		Line 27:

	=== How to setup a cancellation window ===		=== How to setup a cancellation window ===
	To set how soon before a class a student can cancel a class through the student schedule. Go to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule.		To set how soon before a class a student can cancel a class through the student schedule. Go to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule, unless a class or event has its own override set (see below).

			[[File:set-cancellation-window.PNG\|400px\|Set cancellation window\|center]]

			=== Overriding the cancellation window for a single class or event ===
			Sometimes one class or event needs a different cancellation window than the rest of your schedule — a workshop that needs more advance notice to plan for, or a drop-in class you're happy to let students cancel out of right up until it starts.

			To set this, edit the class or event and find the 'Cancellation Window Override' field, near 'Maximum Class Size'. Leave it blank to use your studio's default cancellation window from Setup/Website. Otherwise, enter a number and choose Minutes or Hours to set a window that applies only to this class or event.

	[[File:~~set~~-~~cancellation~~-~~window~~.~~PNG~~\|400px\|~~Set cancellation~~ window\|center]]		[[File:cancel-window-override.png\|400px\|Cancellation window override on a class\|center]]

Admin at 11:32, 10 April 2024

2024-04-10T11:32:11Z

← Older revision		Revision as of 11:32, 10 April 2024
Line 5:		Line 5:

	[[File:cancel-class.PNG\|400px\|center]]		[[File:cancel-class.PNG\|400px\|center]]

	~~=== Canceling vs Deleting a Class ===~~
	If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	=== What happens when I cancel a class in Taramala? ===		=== What happens when I cancel a class in Taramala? ===
Line 16:		Line 13:
	The student schedule will now show the class as being cancelled.		The student schedule will now show the class as being cancelled.
	[[File:class-cancel-schedule.PNG\|600px\|center]]		[[File:class-cancel-schedule.PNG\|600px\|center]]

			=== Canceling vs Deleting a Class ===
			If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.		Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.

Admin: /* What happens when I cancel a class in Taramala? */

2024-04-10T11:29:34Z

What happens when I cancel a class in Taramala?

← Older revision		Revision as of 11:29, 10 April 2024
Line 16:		Line 16:
	The student schedule will now show the class as being cancelled.		The student schedule will now show the class as being cancelled.
	[[File:class-cancel-schedule.PNG\|600px\|center]]		[[File:class-cancel-schedule.PNG\|600px\|center]]

			Note that class cancellation emails are sent out when you DELETE a class as well. If you don't want the email to go out, first unregister the students from the class.

	=== How are refunds handled ===		=== How are refunds handled ===

Admin at 01:37, 25 January 2024

2024-01-25T01:37:43Z

← Older revision		Revision as of 01:37, 25 January 2024
Line 5:		Line 5:

	[[File:cancel-class.PNG\|400px\|center]]		[[File:cancel-class.PNG\|400px\|center]]

			=== Canceling vs Deleting a Class ===
			If you cancel a class it will show up in the schedule with a strike through the name indicating that it's been canceled. If you delete a class, it won't show in the schedule at all. Use delete when you want to remove the class from the schedule entirely.

	=== What happens when I cancel a class in Taramala? ===		=== What happens when I cancel a class in Taramala? ===

Admin: /* How are refunds handled */

2023-08-13T18:38:18Z

How are refunds handled

← Older revision		Revision as of 18:38, 13 August 2023
Line 19:		Line 19:
	* Subscriptions: the class is removed from the subscription,		* Subscriptions: the class is removed from the subscription,
	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event or Classes with [[Custom Pricing]]: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

	=== How to setup a cancellation window ===		=== How to setup a cancellation window ===

Admin at 15:04, 4 January 2023

2023-01-04T15:04:41Z

← Older revision		Revision as of 15:04, 4 January 2023
Line 20:		Line 20:
	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

			=== How to setup a cancellation window ===
			To set how soon before a class a student can cancel a class through the student schedule. Go to Setup/Website and scroll to the bottom of those settings. You can set the cancellation window in minutes and this setting will apply to all classes on the schedule.


			[[File:set-cancellation-window.PNG\|400px\|Set cancellation window\|center]]

Admin: /* How are refunds handled */

2022-11-22T13:10:34Z

How are refunds handled

← Older revision		Revision as of 13:10, 22 November 2022
Line 17:		Line 17:
	Refunds are handled differently depending on how the class was purchased.		Refunds are handled differently depending on how the class was purchased.
	* Punchcards: the class is removed from the punch card,		* Punchcards: the class is removed from the punch card,
	* Subscriptions: ~~nothing~~ is ~~done~~,		* Subscriptions: the class is removed from the subscription,
	* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.		* Dropin: a credit is given to the student in the form of a punch card for one class that is created for the student. The student is sent an email letting them know that they have this credit.
	* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].		* Event: Taramala does not handle these refunds. They can be [[Selling_Online#Refunds\|handled in Square]].

Admin at 13:09, 22 November 2022

2022-11-22T13:09:27Z

← Older revision		Revision as of 13:09, 22 November 2022
Line 1:		Line 1:
			= All about Class Cancellations =

	=== Canceling Classes ===		=== Canceling Classes ===

Admin at 01:08, 22 November 2022

2022-11-22T01:08:03Z

← Older revision		Revision as of 01:08, 22 November 2022
Line 1:		Line 1:
	== ~~Handling Cancellations~~ ==
			=== Canceling Classes ===
	To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.		To cancel a future class, go the the 'Classes & Events' tab and select the class that you would like to cancel and use the 'Cancel' button there.