Subscriptions - Revision history

Admin at 16:28, 1 September 2026

2026-09-01T16:28:58Z

Admin: /* How Can I Pause a Subscription? */

2026-08-10T13:48:15Z

How Can I Pause a Subscription?

← Older revision		Revision as of 13:48, 10 August 2026
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	=== How Can I Pause a Subscription? ===		=== How Can I Pause a Subscription? ===
	~~While~~ Taramala does not currently support pausing subscriptions, ~~this~~ can ~~be done~~ in Square ~~by locating~~ the subscription ~~in Square~~ and ~~then pausing it~~.		Taramala does not currently support pausing subscriptions directly in the app, but you can pause them in Square:
			* Log in to your Square Dashboard and navigate to Subscriptions.
			* Locate the student's subscription and select Pause.

	[[File:square-pause.png\|400px\|center]]		[[File:square-pause.png\|400px\|center]]

			'''Important Note on Billing Cycles:'''
			Any billing cycle that falls within the pause period will be automatically skipped. Make sure to unpause the subscription before the student's next desired billing date so they are properly invoiced when they resume classes.

	=== Subscriber Benefits ===		=== Subscriber Benefits ===

Admin: /* Can a student register for classes if an invoice payment is late */

2026-06-10T13:13:25Z

Can a student register for classes if an invoice payment is late

← Older revision		Revision as of 13:13, 10 June 2026
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	=== Can a student register for classes if an invoice payment is late ===		=== Can a student register for classes if an invoice payment is late ===
	If a student is late is paying for a subscription, ~~she will still be able to sign up for classes though~~ she will see the following reminder in the studio schedule widget.		If a student is late is paying for a subscription, she will see the following reminder in the studio schedule widget and will be given a 10 day grace period to make a payment. During this period, she will still be able to register for classes, but after 10 days class registration will not be allowed until payment is made.

	[[File:subscription-invoice-late.PNG\|600px\|center]]		[[File:subscription-invoice-late.PNG\|600px\|center]]

Admin: /* Autopay: What if a student's credit card expires? */

2026-06-10T13:09:31Z

Autopay: What if a student's credit card expires?

← Older revision		Revision as of 13:09, 10 June 2026
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	* '''Email Invoicing:''' An email invoice will be automatically sent to the student. When the student pays this invoice, they will be given the option to re-enroll in autopay.		* '''Email Invoicing:''' An email invoice will be automatically sent to the student. When the student pays this invoice, they will be given the option to re-enroll in autopay.
	* '''Late Payment Notices:''' If the payment becomes past due, a notice will appear on the student website informing them of the late payment, along with a direct payment link. When the student uses this link to pay, the new credit card will be automatically set up for future autopayments.		* '''Late Payment Notices:''' If the payment becomes past due, a notice will appear on the student website informing them of the late payment, along with a direct payment link. When the student uses this link to pay, the new credit card will be automatically set up for future autopayments.
			* '''Late Payment Enforcement:''' A student is given a 10 day grace period to make a subscription payment, after that the student will not be able to register for classes.

Admin: /* Autopay: what if a student credit card expires? */

2026-06-10T12:55:58Z

Autopay: what if a student credit card expires?

← Older revision		Revision as of 12:55, 10 June 2026
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	If autopay is supported for the studio's account, the student is required to enter credit card information and the student is billed at that time for the subscription and then again on a monthly basis. If autopay is not supported, an invoice is sent to the student and the student pays the invoice separately.		If autopay is supported for the studio's account, the student is required to enter credit card information and the student is billed at that time for the subscription and then again on a monthly basis. If autopay is not supported, an invoice is sent to the student and the student pays the invoice separately.

	==== Autopay: ~~what~~ if a student credit card expires? ====		==== Autopay: What if a student's credit card expires? ====
	If a credit card used for autopay is canceled or ~~expired~~, ~~two things~~ will happen.
	* An email invoice will be sent to the student ~~and when~~ the student ~~makes a payment~~ they will ~~have~~ the option to ~~auto~~-~~pay~~.		If a credit card used for autopay is canceled or expires, the following will happen:
	* If the payment becomes ~~late~~ a notice will ~~show~~ on the student website ~~letting~~ them ~~know that~~ payment ~~is late~~ along with a link ~~that they can use to make a payment~~. When ~~they use~~ this link the credit card ~~used to make a payment~~ will be set up ~~with autopay~~.
			* '''Student-Only Updates:''' Due to strict PCI compliance requirements, only the student can update their credit card information. Studio owners cannot do this on their behalf.
			* '''Email Invoicing:''' An email invoice will be automatically sent to the student. When the student pays this invoice, they will be given the option to re-enroll in autopay.
			* '''Late Payment Notices:''' If the payment becomes past due, a notice will appear on the student website informing them of the late payment, along with a direct payment link. When the student uses this link to pay, the new credit card will be automatically set up for future autopayments.

Admin at 16:07, 2 May 2026

2026-05-02T16:07:46Z

@@ Line 26: / Line 26: @@
 [[File:subscription-invoice-late.PNG|600px|center]]
 === Can a student register for classes if an invoice payment is late ===
@@ Line 80: / Line 69: @@
 ==== Can Students Cancel Their Subscriptions? ====
-There is an option in the subscription tab to either allow students to cancel a subscription online or not.  So that is that studio's choice.  The default is to not allow online cancellation.
+There is an option in the subscription tab to either allow students to cancel a subscription online or not.  To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages.  This feature was added to make it easier for your students to cancel without require any effort on your part.
 === How Can I Pause a Subscription? ===

Admin: /* Can Students Cancel Their Subscriptions? */

2026-05-01T13:52:17Z

Can Students Cancel Their Subscriptions?

← Older revision		Revision as of 13:52, 1 May 2026
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	==== Can Students Cancel Their Subscriptions? ====		==== Can Students Cancel Their Subscriptions? ====
	There ~~isn't a way for a student~~ to cancel ~~his~~ or ~~her subscription~~.~~Â If there were, it would be too easy for a student to only create a subscriptionÂ for months~~ that ~~they were attending lots of classes and then cancel when they were not~~.~~Â By requiring them~~ to ~~contact the studio on~~ cancellation~~, it makes it a bit harder to do that~~.		There is an option in the subscription tab to either allow students to cancel a subscription online or not. So that is that studio's choice. The default is to not allow online cancellation.

	=== How Can I Pause a Subscription? ===		=== How Can I Pause a Subscription? ===

Admin: /* Click to Cancel feature for Subscriptions */

2025-07-31T14:28:50Z

Click to Cancel feature for Subscriptions

← Older revision		Revision as of 14:28, 31 July 2025
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	[[File:click-to-cancel.png\|center\|500px]]		[[File:click-to-cancel.png\|center\|500px]]

			Note that this feature is disabled by default.

	=== Can a student register for classes if an invoice payment is late ===		=== Can a student register for classes if an invoice payment is late ===

Admin: /* Click to Cancel feature for Subscriptions */

2025-07-31T14:16:14Z

Click to Cancel feature for Subscriptions

← Older revision		Revision as of 14:16, 31 July 2025
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	=== Click to Cancel feature for Subscriptions ===		=== Click to Cancel feature for Subscriptions ===
	To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages. This feature was added ~~in support of a new FTC requirement which requires businesses~~ to make it ~~as easy~~ for ~~consumers~~ to cancel ~~subscriptions and other recurring services as it was to sign up~~		To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages. This feature was added to make it easier for your students to cancel without require any effort on your part.

	[[File:click-to-cancel-editor.png\|center\|600px]]		[[File:click-to-cancel-editor.png\|center\|600px]]

Admin at 13:14, 31 July 2025

2025-07-31T13:14:18Z

← Older revision		Revision as of 13:14, 31 July 2025
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	[[File:subscription-invoice-late.PNG\|600px\|center]]		[[File:subscription-invoice-late.PNG\|600px\|center]]

			=== Click to Cancel feature for Subscriptions ===
			To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages. This feature was added in support of a new FTC requirement which requires businesses to make it as easy for consumers to cancel subscriptions and other recurring services as it was to sign up

			[[File:click-to-cancel-editor.png\|center\|600px]]

			When enabled, students can cancel their subscriptions online from the 'Account' page of the [[Studio_Website]].

			[[File:click-to-cancel.png\|center\|500px]]

	=== Can a student register for classes if an invoice payment is late ===		=== Can a student register for classes if an invoice payment is late ===

← Older revision		Revision as of 16:28, 1 September 2026
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	Subscriptions are a powerful way to keep the studio going. Besides providing a regular sense of income, it also boosts class attendance and creates a thriving community.		Subscriptions are a powerful way to keep the studio going. Besides providing a regular sense of income, it also boosts class attendance and creates a thriving community.

	Taramala supports a monthly subscription model allowing students to purchase or ~~setup~~ a subscription online. Once a subscription is ~~setup~~, the student will be billed monthly via [https://squareup.com/t/cmtp_performance/pr_developers/d_partnerships/p_taramala/?route= Square]. This can be either through an emailed invoice or via use of a credit card stored on file is autopay is enabled for the studio Taramala account.		Taramala supports a monthly subscription model allowing students to purchase or set up a subscription online. Once a subscription is set up, the student will be billed monthly via [https://squareup.com/t/cmtp_performance/pr_developers/d_partnerships/p_taramala/?route= Square]. This can be either through an emailed invoice or via use of a credit card stored on file if autopay is enabled for the studio Taramala account.

	=== What information is stored in a subscription? ===		=== What information is stored in a subscription? ===
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	=== Editing Subscriptions ===		=== Editing Subscriptions ===
	While all fields are editable in a manual subscription, not all fields can be changed for an student subscription that is managed by Square.		While all fields are editable in a manual subscription, not all fields can be changed for a student subscription that is managed by Square.
	* Bought on field (start date). Can be set today or a date in the future for a new subscription but cannot be changed once the subscription is active,		* Bought on field (start date). Can be set today or a date in the future for a new subscription but cannot be changed once the subscription is active.
	* Expiration. Is usually left null when creating a subscription, but can be set to a date in the future if needed. This field cannot be changed once the subscription is active,		* Expiration. Is usually left null when creating a subscription, but can be set to a date in the future if needed. This field cannot be changed once the subscription is active.
	* Cost. Defaults to the subscription package type cost for new subscriptions but can be changed when creating a ~~subcription~~ for a student. The cost can also be changed for an active subscription. In this case, the new cost will be used during the next billing cycle. Note that the cost can only be changed once within a single billing cycle.		* Cost. Defaults to the subscription package type cost for new subscriptions but can be changed when creating a subscription for a student. The cost can also be changed for an active subscription. In this case, the new cost will be used during the next billing cycle. Note that the cost can only be changed once within a single billing cycle.

	=== Autopay feature for Subscriptions ===		=== Autopay feature for Subscriptions ===
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	=== Can a student register for classes if an invoice payment is late ===		=== Can a student register for classes if an invoice payment is late ===
	If a student is late is paying for a subscription, she will see the following reminder in the studio schedule widget and will be given a 10 day grace period to make a payment. During this period, she will still be able to register for classes, but after 10 days class registration will not be allowed until payment is made.		If a student is late in paying for a subscription, she will see the following reminder in the studio schedule widget and will be given a 10 day grace period to make a payment. During this period, she will still be able to register for classes, but after 10 days class registration will not be allowed until payment is made.

	[[File:subscription-invoice-late.PNG\|600px\|center]]		[[File:subscription-invoice-late.PNG\|600px\|center]]
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	=== How do I find my subscriptions in Square? ===		=== How do I find my subscriptions in Square? ===
	After logging in to [https://squareup.com/t/cmtp_performance/pr_developers/d_partnerships/p_taramala/?route= Square], ~~go to the~~ look for the 'Subscriptions' module in the left side navigation pane. All subscriptions created by Taramala are visible there.		After logging in to [https://squareup.com/t/cmtp_performance/pr_developers/d_partnerships/p_taramala/?route= Square], look for the 'Subscriptions' module in the left side navigation pane. All subscriptions created by Taramala are visible there.

	https://squareup.com/dashboard/subscriptions		https://squareup.com/dashboard/subscriptions
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	In this scenario, you can manually enter subscriptions just like you [[Students_Tab#Managing_Student_Punchcards\|enter punchcards]].		In this scenario, you can manually enter subscriptions just like you [[Students_Tab#Managing_Student_Punchcards\|enter punchcards]].

	When you enter a subscription, you have the option to ~~setup~~ Square on the subscription.		When you enter a subscription, you have the option to set up Square on the subscription.

	[[File:package-type-square.PNG\|center\|400px]]		[[File:package-type-square.PNG\|center\|400px]]
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	If you check the Square checkbox, a subscription for your student will be created in Square and an invoice emailed to the student. If autopay is enabled, the next time the student navigates to the student schedule, the student will be prompted to enter credit card information which will be used to pay for the subscription on a monthly basis.		If you check the Square checkbox, a subscription for your student will be created in Square and an invoice emailed to the student. If autopay is enabled, the next time the student navigates to the student schedule, the student will be prompted to enter credit card information which will be used to pay for the subscription on a monthly basis.

	If you are migrating subscriptions from another system, set the 'Bought On' date to be the date ~~of the next invoice~~ for the subscription ~~as it is set~~ in the system you are migrating from ~~and then~~ cancel the subscription in the old system.		If you are migrating subscriptions from another system, set them up in two parts:

			# '''Square subscription''' — Create the Square subscription and set the 'Bought On' (start) date to the next billing date for the subscription in the system you are migrating from. Taramala will start billing the student through Square on that date.
			# '''Gap subscription''' — Create a second, manual subscription (leave the Square checkbox unchecked) that runs from today until that next billing date. This "gap" subscription covers the time the student has already paid for in the old system, so they keep access to classes until the Square billing begins.

			Once both are in place, cancel the subscription in the old system so the student is not billed twice.

	=== How do I cancel Subscriptions? ===		=== How do I cancel Subscriptions? ===
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	==== Can Students Cancel Their Subscriptions? ====		==== Can Students Cancel Their Subscriptions? ====
	There is an option in the subscription tab to either allow students to cancel a subscription online or not. To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages. This feature was added to make it easier for your students to cancel without ~~require~~ any effort on your part.		There is an option in the subscription tab to either allow students to cancel a subscription online or not. To provide studios with the ability to allow clients to cancel a subscription online, "click to cancel" support is provided as an option in the editor for Subscription Packages. This feature was added to make it easier for your students to cancel without requiring any effort on your part.

	[[File:click-to-cancel-editor.png\|center\|600px]]		[[File:click-to-cancel-editor.png\|center\|600px]]
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	=== Subscriber Benefits ===		=== Subscriber Benefits ===

	With Taramala's [[Custom_Pricing\|custom pricing]] for classes and events, students can use their subscription to gain access to otherwise paid events. This is clearly shown in the student schedule as ~~show~~ below.		With Taramala's [[Custom_Pricing\|custom pricing]] for classes and events, students can use their subscription to gain access to otherwise paid events. This is clearly shown in the student schedule as shown below.

	[[File:subscription-benefits.PNG\|600px\|center]]		[[File:subscription-benefits.PNG\|600px\|center]]